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This Return Policy outlines the terms and conditions for cancellation and refunds related to Scentuscentai shrub trimming and tree care services.
You may cancel a scheduled service appointment by contacting us at least 48 hours before the scheduled service date. Cancellations made with less than 48 hours notice may be subject to a cancellation fee as specified in your service agreement.
Since our services involve professional labor and time, refunds are handled on a case-by-case basis:
If you need to modify your service requirements after booking, please contact us as soon as possible. We will work with you to accommodate changes where feasible. Additional charges may apply if modifications increase the scope of work.
Services may need to be rescheduled due to adverse weather conditions that make work unsafe or ineffective. In such cases, we will work with you to reschedule at no additional charge. If rescheduling is not possible, a full refund will be provided.
We stand behind the quality of our work. If you have concerns about completed services, please contact us within 7 days of service completion. We will review your concerns and work to resolve any issues to your satisfaction.
Refunds, when applicable, will be processed using the same payment method used for the original transaction. Processing times may vary depending on your payment provider, typically 5-10 business days.
To request a cancellation, modification, or refund, please contact us:
Email: info@scentuscentai.world
Phone: +44 1795 880542
Address: 15 Church Rd, Eastchurch, Sheerness ME12 4DG, Great Britain
Please include your service reference number, if available, and details about your request when contacting us.
We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. The policy in effect at the time of your service booking will apply to your service.
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